HOW TO BECOME A SKILLED FRONT OFFICE MANAGER

How to become a skilled Front Office Manager

If you have the desire to work in hospitality sector, you can apply for a position in front office executive. This job is a great opportunity to use your skills in English, communication, and customer handling. You must have the right skills and qualities to serve customers in a good manner. Front office executive training in Dubai can help you in this regard. It is a short training program that provides you with the right knowledge and training for the position. You will get tips on how to speak with customers and how to project a professional image.

TRAINING GOALS FOR FRONT DESK STAFF:

The first impression of a hotel is made by the front desk staff, and they play a critical role in the guest experience. Effective front desk training can help bring out the best in your staff and ensure a consistent experience for all your customers. Training can be conducted on-site or online and should focus on understanding the emotions and reactions that guests have when traveling.

In-person training is best for front desk staff as it gives them an opportunity to bond with other staff members. It also allows for in-depth discussions and interaction, and provides employees with a chance to ask questions. It is also important to provide front desk staff with proper front desk equipment.

The training for hotel front desk staff should include soft skills, tools, and live presentations. It should also include measurable training goals that can be measured and celebrated. Training should also include discussions on professionalism in hospitality. The front desk staff should regularly be given the opportunity to practice what they’ve learned.

IN-PERSON OR VIRTUAL TRAINING IS BETTER FOR YOUR STAFF:

Virtual training offers more flexibility as individuals can log on at any time during the week and complete the course. On the other hand, in-person training keeps your employees on the same schedule. Face-to-face training is more effective for staff from the same company who may need to complete several courses on different subjects.

There are many benefits of virtual training, but in-person training provides more opportunities for socialization. Also, virtual training may not be as effective at teaching soft skills and bonding among employees. You should consider a blend of virtual and in-person training to get the most out of it.

In-person training will help your staff understand nuances of customer service and other aspects of hospitality. The training should cover soft skills, tools, and live presentations. It should also involve discussions, worksheets, checklists, and videos. Experts from different departments should facilitate the training. After completing the training, your staff should be able to ask for help from their managers if they need it.

SALARY OF A FRONT OFFICE MANAGER:

Salary of a front office manager in the UAE varies from company to company, depending on the sector and the location. The median salary is 172,200 AED per year, while the highest paying employees earn 265,000 AED. The salary also depends on experience, skills, location, and gender.

A Front Office Manager is responsible for overseeing various aspects of hotel operations. They work with staff to ensure that the hotel meets the needs of customers and guests. They also make key decisions on budgets and sales targets. In addition, they must have excellent communication skills and be well-dressed. They should also be a good motivator, and have a keen eye for cleanliness.

Explore More: Top Professional Hospitality Management Courses

ARTICLE WRITTEN BY:
Mrs. Francine Noronha
HOSPITALITY MANAGEMENT TRAINER
Bachelor of Science in Hospitality Management from Mumbai University.
Seasoned Hospitality professional, working in UAE for the last 10years.