Housekeeping & Accommodation Operation Program

1. Housekeeping

Operation

• Introduction
• Meaning and definition, Importance of Housekeeping
• Responsibility of Housekeeping department
• Personal Hygiene, Sanitation & Safety
• Organization framework of the Department (Large/Medium/Small Hotel)
• Job Description and Job Specification of Staff in the department
• Attributes and Qualities of the Housekeeping staff- skills of a good Housekeeper
• Interdepartmental Co-ordination with more emphasis on front office and the maintenance department
• House keeping control desk, Importance, Role, Co-ordination, check list, key control
• Handling Lost and Found
• Handling of Guest queries, problem, request
• General operations of control desk
• Role of control desk during Emergency

2. Hotel Guest Room

• Layout of guest room (Types)
• Types of guest rooms
• Furniture/Fixtures/Fittings/Soft Furnishings/ Accessories/ Guest Supplies/Amenities in a guest room (to be dealt in brief only)

3. Cleaning Science

• Characteristics of a good cleaning agent
• Types of cleaning agent
• Cleaning products (Domestic and Industrial)
• Room Cleaning and Public Area Cleaning Procedures.

4. Cleaning Equipment

• Types of Equipment
• Operating Principles of Equipment
• Storage, Upkeep, Maintenance of equipment

5. Care and cleaning of different surfaces

• Metal, Glass, Leather, Rexene, Ceramic, Wood, Wall and floor covering
• Bed making procedures and preparing amenity checklist.

COURSE CHANGES:

The content of this course outline is subject to changes. Material may be added or deleted from courses. Course content is revised on an ongoing basis to ensure relevance and accuracy of information. The instructor will notify students of changes as soon as possible. The course schedule may also need to be adjusted from time to times. In all cases content will be equal to or greater than the original.