Housekeeping Accommodation Operation Program

Housekeeping Accommodation Operation Program

House Keeping basically makes the provision of a clean, comfortable and safe environment. As the guest enters the foyer he forms an impression of the establishment from its outward appearance. Then after check-in, the guest comes in to contact with the lift and staircase of the Corridor to reach the allocated rooms or lounge and public areas. By this time he/she closely observes the clear lines decor furnishing etc. Thus the prime aim of this well-structured syllabus is to provide a unique balance between theoretical & practical input using advanced teaching aids, followed by industry visit to observe the real time operations.

What You’ll Get ?

• Handouts, Materials
• Lab Manuals
• Soft copy of reference Books

Course Duration:

Foundation Level 1: 20 credit hours
Professional Level 2: 40 credit hours

Certificates:

Upon successful completion of training and Internship the graduate students will be rewarded with three certificates, details as below:

• Course completion certificate from Institute
• Course completion certificate from KHDA – Government of Dubai
• Internship certificate upon successful completion of Internship period

1. Housekeeping

Operation

• Introduction
• Meaning and definition, Importance of Housekeeping
• Responsibility of Housekeeping department
• Personal Hygiene, Sanitation & Safety
• Organization framework of the Department (Large/Medium/Small Hotel)
• Job Description and Job Specification of Staff in the department
• Attributes and Qualities of the Housekeeping staff- skills of a good Housekeeper
• Interdepartmental Co-ordination with more emphasis on front office and the maintenance department
• House keeping control desk, Importance, Role, Co-ordination, check list, key control
• Handling Lost and Found
• Handling of Guest queries, problem, request
• General operations of control desk
• Role of control desk during Emergency

2. Hotel Guest Room

• Layout of guest room (Types)
• Types of guest rooms
• Furniture/Fixtures/Fittings/Soft Furnishings/ Accessories/ Guest Supplies/Amenities in a guest room (to be dealt in brief only)

3. Cleaning Science

• Characteristics of a good cleaning agent
• Types of cleaning agent
• Cleaning products (Domestic and Industrial)
• Room Cleaning and Public Area Cleaning Procedures.

4. Cleaning Equipment

• Types of Equipment
• Operating Principles of Equipment
• Storage, Upkeep, Maintenance of equipment

5. Care and cleaning of different surfaces

• Metal, Glass, Leather, Rexene, Ceramic, Wood, Wall and floor covering
• Bed making procedures and preparing amenity checklist.

COURSE CHANGES:

The content of this course outline is subject to changes. Material may be added or deleted from courses. Course content is revised on an ongoing basis to ensure relevance and accuracy of information. The instructor will notify students of changes as soon as possible. The course schedule may also need to be adjusted from time to times. In all cases content will be equal to or greater than the original.

Housekeeping & Accommodation Operation Program FAQs

What will I learn in this program?

You’ll learn key areas such as room cleaning & sanitation, handling guest amenities, linen management, public area upkeep, laundry operations, use of cleaning chemicals & equipment, hygiene & safety standards, and basic front-office coordination.

Do I need prior experience or qualifications to enroll?

No formal experience is required. The course is designed for anyone—from beginners to hospitality staff seeking to upskill—with training starting from foundational principles and advancing toward operational excellence.

Will there be practical, hands-on training?

Yes. Expect hands-on sessions including real environment practice, simulations using cleaning tools and equipment, along with checklists and SOPs for room turnover, inspections, and maintenance.

What soft skills and best practices are included?

The program covers soft skills like attention to detail, time management, professionalism, guest etiquette, communication, and teamwork. You’ll also learn best practices for operational efficiency and consistency.

What career opportunities can this program lead to?

After completion, you’ll be qualified for roles such as Room Attendant, Housekeeping Supervisor, Public Area Steward, Laundry Attendant, or Front Desk Coordinator, with opportunities in hotels, resorts, serviced apartments, and hospitality operations.