Managing Front Office Operations and Management

Course Description:

The Managing Front Office Operations course is designed to provide students with a basic understanding of front office procedures in the hospitality industry. Students will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. Students will be trained in the importance of guest service, along with any technical aspects of front office management. Meet our expert trainers to learn hotel management courses in a professional way.

Course Objective:

Upon completion of the Managing Front Office Operations course, you will be able to:

• Describe how the hospitality industry is structured including the size, target markets, levels of service, ownership, and affiliation, and reasons for traveling.
• Explain how a hotel and the front office are organized.
• Trace the progress of the guest through the guest cycle and explain how front office systems, forms, structure, equipment, and technology to help support each phase of the cycle.
• Identify the types of reservations, how reservations are made, and how reservations are confirmed and maintained.
• List the tasks involved in the registration function.
• Outline front office responsibilities, focusing on communications, guests’ services, guest relations, and security functions.
• Describe accounting fundamentals and analyze basic front office financial statements.
• Summarize the procedures involved in checking a guest out and settling his or her account.
• Explain how a “Night Audit” works and what function it serves.
• Identify basic management functions and how they affect the front office when setting rates, forecasting room availability, budgeting, and evaluating operations.
• Measure yields using revenue management formulas, and explain the various components of revenue management.
• List the human resource tasks involved in the front office functions of recruiting, selecting, hiring, orienting, skills training, staff scheduling, and staff motivation.