Managing Front Office Operations and Management

Course Description:

The Managing Front Office Operations course is designed to provide students with a basic understanding of front office procedures in the hospitality industry. Students will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. Students will be trained in the importance of guest service, along with any technical aspects of front office management. Meet our expert trainers to learn hotel management courses in a professional way.

Course Objective:

Upon completion of the Managing Front Office Operations course, you will be able to:

  • Describe how the hospitality industry is structured including the size, target markets, levels of service, ownership, and affiliation, and reasons for traveling.
  • You will have better understanding about hotel industry via induction/orientation with wide range of basic information related to hospitality industry.
  • Explain how a hotel and the front office are organized.
  • You will able to perform and organized the front office department professionally.
  • Trace the progress of the guest through the guest cycle and explain how front office systems, forms, structure, equipment, and technology to help support each phase of the cycle.
  • Identify the types of reservations, how reservations are made, and how reservations are confirmed and maintained.
  • Reservation Operation:-
  • How to check reservation
  • How to make new reservation
  • How to perform professionally in front office as FO professional, list the tasks involved in functions of :
  • Reception Operation:-
  • Guest Welcoming
  • Telephone etiquettes
  • Eye Contact procedure & benefits
  • Body Language
  • C/In & C/Out
  • How to present Room Key
  • Room change procedure
  • Rate Change procedure
  • Concierge Operation:-
  • Welcoming Guest
  • Guest Luggage Handling
  • Guest Luggage tagging
  • Guest Escorting up to reception
  • Guest Escorting up to room
  • Inhouse Facilities sharing with guest
  • Keeping Guest Luggage in store
  • Outline front office responsibilities, focusing on communications, guests services, guest relations, and security functions.
  • Describe accounting fundamentals and analyze basic front office financial statements.
  • Summarize the procedures involved in checking a guest out and settling his/her account.
  • C/Out Procedure:-
  • Preparation guest folio / Account
  • Presenting guest folio / Account
  • Settling guest folio / Account
  • What is CRCD & CL accounts
  • Outline front office responsibilities, focusing on communications, guests’ services, guest relations, and security functions.
  • Summarize the procedures involved in checking a guest out and settling his or her account.
  • Identify basic management functions and how they affect the front office when setting rates, forecasting room availability, budgeting, and evaluating operations.
  • Measure yields using revenue management formulas, and explain the various components of revenue management.
  • List the human resource tasks involved in the front office functions of recruiting, selecting, hiring, orienting, skills training, staff scheduling, and staff motivation.
  • Handouts , Materials
  •  Lab Manuals
  • Soft copy of reference Books

Course Duration:

Foundation Level 1: 20 credit hours
Professional Level 2: 40 credit hours

Certificates:

Upon successful completion of training and Internship the graduate students will be rewarded with three certificates, details as below;

  • Course completion certificate from Institute
  • Course completion certificate from KHDA – Government of Dubai
  • Internship certificate upon successful completion of Internship period

Why to choose Bright Future Training Institute Dubai ?

Bright Future is top ranked training center in Dubai, which has been delivering dynamic training solutions for job seekers, industry professionals and corporate companies. The salient features of taking training at Bright Future Training Institute, Dubai are as below;

1. Individual attention
2. Hands on practice
3. Classroom training
4. Online Sessions
5. Industry Visit
6. Interview Skills
7. Internship & Job assistance
8. Accommodation & travelling support

  • MBA (Human Resource Management, Marketing & Hospitality) – Rajasthan Technical University
  • Bachelor of Business Administration (Marketing) – J.N.V. University
  • Competent and talented professional having more than 11 years of experience as Human
    Resource and Business Development Manager in different industries such as Hospitality,
    Education, FMCG, Real Estate, Media & Marketing.
  • CPD certified – HR Summit & Expo – 2017, 2018 & 2019
  • Extensive cross-functional leadership experience as a Trainer (Soft skills) & Lecturer (Hotel and
    Hospitality), Motivational Speaker, Recruitment, Selection, Payroll, Business Development,
    Team Management. Good at cementing lasting relationship between company and employees
    for ensuring long-term revenue growth.
  • Designing and providing Training for major departments of Hotel such as Front Office, Food &
    Beverage, Housekeeping, Sales and Marketing of Hotel for more than 2.8 years.
  • HACCP awareness training from Food Safety Department – Dubai – with 89%.
  • Attended various Hospitality conferences and seminars.
  • Member of Top 150 Hospitality Leaders of UAE.
  • First Aid (Basic) & First Aid – Emergency First Aid at work , Emergency Escape and Self Rescue,
    Stress management Trainer.