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ITIL V4 Foundation Training

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ITIL V4 Foundation Training

ITIL V4 Foundation Training

The ITIL 4 Foundation course introduces candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, this course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enable successful management of modern IT-enabled services. This course will provide candidates with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

Why to choose Bright Future Training Institute

Bright Future offers the best ITIL V4 Foundation Training in Dubai. 

  • Instructor-Led Classroom based Training
  • Guaranteed best price
  • Highly qualified and experienced Instructors
  • Course material, real-life case studies, Mock test
  • Small class size (high Instructor dedication to individual students’ needs)


There are no formal prerequisites for ITIL 4 Foundation certification, but you should have an understanding of the exam topics before taking the exam.

Who should join the course ?

The ITIL 4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrator

What You Will Learn

1: ITIL 4 Overview

  • Introduction to ITIL
  • Key Concepts of ITIL

2: The ITIL Framework

  • The Four Dimensions of Service Management
  • The ITIL Service Value System (SVS)

3: The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate

4. The ITIL Service Value System (SVS)

  • Governance
  • The Service Value Chain
  • Continual Improvement

5. Key ITIL Practices

  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

6. Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices


The full length of the ITIL 4 Foundation certification program is 24hrs.

Mr. Zahid

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