HR in Hospitality Management Program

HR in Hospitality Management Program

In this business and management course, we will analyze contemporary issues in the management of human capital in the hotel and tourism industry, within both macro- and micro-perspectives.

You will learn how organizational culture impacts human capital, how to effectively staff your team, leadership skills and how to manage employee motivation. We will also discuss how different cultures approach human resource management (HRM).

What you’ll learn

• Evaluate and discuss the knowledge and theories of managing human resources applicable to the hotel and tourism industry
• Appraise and analyze human resources functions and employee motivation in the context of the hotel and tourism environment
• Evaluate the impacts and factors that affect the development of organizational culture
• Assess the relationship between the hotel and tourism industry and their society; and evaluate the impacts of social, economical, and cultural factors on managing human resources
• Analyze and evaluate HR research journals to identify applicable methodologies
• Identify human resources problems within the hotel and tourism context, and apply research skills and techniques to solve these problems
• Analyze and appraise related numerical and graphical data regarding managing human resources, and develop solutions for industry practitioners.

Course Duration:

Foundation Level 1: 20 credit hours
Professional Level 2: 40 credit hours

Certificates:

Upon successful completion of training and Internship the graduate students will be rewarded with three certificates, details as below:

• Course completion certificate from Institute
• Course completion certificate from KHDA – Government of Dubai
• Internship certificate upon successful completion of Internship period

Lecture.1: Evaluate and discuss the knowledge and theories of managing human resources applicable to the hotel and tourism industry
Lecture1.2: Appraise and analyze human resources functions and employee motivation in the context of the hotel and tourism environment
Lecture1.3: Evaluate the impacts and factors that affect the development of organizational culture
Lecture1.4: Assess the relationship between the hotel and tourism industry and their society; and evaluate the impacts of social, economical, and cultural factors on managing human resources
Lecture1.5: Analyze and evaluate HR research journals to identify applicable methodologies
Lecture1.6: Identify human resources problems within the hotel and tourism context, and apply research skills and techniques to solve these problems
Lecture1.7: Analyze and appraise related numerical and graphical data regarding managing human resources, and develop solutions for industry practitioners.

HR in Hospitality Management FAQs

What topics and skills will I learn in this course?

You’ll learn essential HR functions tailored to hospitality, including recruitment & selection, onboarding, training & development, performance management, employee engagement, labor laws & compliance, compensation & benefits, and managing high turnover and seasonal staffing.

Who can enroll, and do I need prior HR or hospitality experience?

No prior experience is typically required. This course is suitable for newcomers to HR, hospitality staff aiming to move into HR roles, career changers, or managers seeking specialized HR skills for the hotel and hospitality sector.

Will there be practical or real-world training components?

Yes. A good program includes practical elements such as case studies, role-playing scenarios, designing onboarding processes, handling real employee relations issues, and crafting HR documentation for hospitality settings.

How does HR in hospitality differ from general HR?

HR professionals in hospitality face unique challenges: extremely high staff turnover, the need for flexible scheduling, seasonal employment fluctuations, and a strong focus on guest experience and soft skills. HR must be agile, culturally sensitive, and operationally responsive.

What career opportunities can this course open up?

Graduates are positioned for roles such as Hospitality HR Officer, Training & Development Coordinator, Employee Relations Specialist, HR Supervisor, or HR Manager within hotels, resorts, restaurants, events management companies, and similar hospitality businesses.